Director, Product Delivery

Job Title Director, Product DeliveryOVERVIEW U.S. Product Delivery leads the execution of MasterCard products and services to the market in partnership with our customers and key constituents of the payments eco-system. USPD is responsible for helping customers manage both the technical and business aspects of a program launch, and ultimately ensure an overall excellent customer experience. Additionally, USPD is focused on integrating our delivery experience, learnings and market knowledge back into product management and implementation processes, to help drive and lead our business forward. This role involves managing the overall efforts required for successful implementation of new and existing MasterCard products and services within the CORE (Debit, Credit, Small Business, Commercial and Prepaid) Delivery vertical. This includes the dynamic consultation and management of both business and technical facets for product delivery and leading both internal and external partners toward successful product deployments. During these efforts, this key role will also drive delivery experience and market knowledge into implementation processes by proactively addressing customer needs and evolving market conditions. ROLE o Develop and lead key strategic delivery relationships and priorities within US Markets including existing products and first time deployments of new product, services and technologies not widely distributed in market. o Lead and manage the delivery implementation and Go To Market activities of Core Product, Services and Solutions (e.g., Debit, Credit, Prepaid and Middle and Large Market Commercial). o Become an integrated strategic partner and key contributor to relevant Product, Implementation, Account, internal MC teams and client teams. o Contribute to enhancing ongoing business case development and execution of US Market product delivery strategies. o Enhance, coach, build and lead a high performing diverse team. o Manage and oversee client and internal MasterCard project teams (direct/indirect) as they progress through solution development and delivery. This includes leading program kick-off meetings, conducting regular status calls, creating and executing project plans, leading client strategy and planning sessions and proactively participating and leveraging Voice of the Customer, post-implementation reviews to drive continuous improvement. o Ensures customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews o Drive projects to success metrics established with the customer and ensure application of Product Delivery best practices and methodologies. o Provide both business and technical subject matter expertise and support Customers and Internal Stakeholders (e.g., Product, Account Management, Business Development, LFI, etc.). o Lead the development of product delivery process maps that identify assets and functions within MasterCard, and roles/ responsibilities. o Contribute to build and enhance Delivery infrastructure and tools. ALL ABOUT YOU o Demonstrated experience in financial services and/or consumer goods industry specifically with Consumer Credit and Debit products and Brand and Processing conversions. Strong knowledge of payments business and eco-system. o Ability to seamlessly integrate and implement technical solutions to meet business requirements. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives. o Superior client and industry relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal MasterCard organization is essential. o Demonstrated experience prioritizing and allocating resources to optimize efficiency and drive peak performance o Proven ability to lead change at all functional levels. Excellent communication skills (verbal and written) and presenting right and relevant information to different audiences as appropriate. Will present to numerous audiences, including internal and client senior executive management and functional business partners. o Extensive project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with clients and internal business partners. o Proven leadership skills. Ability to create an inspiring vision for IBCU (direct report team members) clients and business partners. Must effectively and consistently demonstrate leadership competencies of inspiration, motivation, accountability and influence to engage people and achieve vision. o Demonstrated competencies in people management, direct and indirect reports, cross- functional teams internally and externally. Formally supervises and coaches individuals. o Helps identify, coach, hold accountable and pro-actively develops employees as organizational resources. o Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment o Process Improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done with sustained quality. o Travel will be required (up to 15%). R-74846
Salary Range: NA
Minimum Qualification
Not Specified years

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