IT Manager, Business Analysis

Company Name:
Open Systems Technologies
We are seeking an IT Manager, Business Analysis for our Purchase, NY office. The IT Manager, Business Analysis (BA) is responsible for management of business analysis across all corporate projects and services. This position is responsible for the proactive support of business solutions with a focus on achieving (1) business process efficiency, (2) corporate goals and initiatives, and (3) service excellence.
Essential Duties and Responsibilities:
? Directs and oversees the evolution of IT's business requirements activities across the Corporate portfolio. Ensures that the solutions developed support business departments in achieving their strategic and tactical objectives.
? Leads the team of approximately 3 - 5 business analysts. Facilitates prioritization, resource management and supports decision making. Review work products as needed and address escalated issues. Manages team member development including orientation, training, performance management, counseling and disciplinary action as needed.
? Collaborates with the CIO, IT leadership and business partners to direct IT investments in support of the overall corporate business strategy. Develops business case justifications and cost/benefit analyses for IT spending and initiatives.
? Maintains regular communications with departmental managers and business process managers regarding pertinent IT activities.
? Establishes processes and tools to measure, report and improve customer satisfaction on an on-going basis. Oversees the enforcement of business analysis processes, departmental standards, style requirements and all other procedures necessary to meet the business objectives and quality standards for IT deliveries. Provides strategic direction and assists with prioritizing initiatives to achieve optimum business results and customer satisfaction.
? Recommends, designs and monitors IT process improvement activities aimed at reducing costs, improving quality and speed to market.
? Works closely with Human Resources to develop effective methods of attracting and retaining IT staff in a competitive environment.
? Maintains productive vendor relationships and vendor/partner philosophy. Ensures appropriate and timely participation in all corporate initiative planning and implementation efforts.
? Performs other duties as assigned.
The ideal candidate will be a results-oriented leader with diversified experience in Information Technology and deep industry experience. He/she will demonstrate a proven track record of leading business facing IT activities, and a strong process and delivery history. More specifically this individual will have:
? Bachelor Degree in Computer Science or related field; Master's Degree in Computer Science and/or MBA preferred
? 10+ years' experience in Information Technology, with at least:
o 2+ years in the Insurance industry with a focus on Claims, Finance and/or HR
o 8+ years direct management experience, with large and distributed teams
o 5+ years' experience managing business analysis teams
o Experienced in technology implementation and support
? Demonstrated business savvy to work effectively with other managers and leaders to achieve key business and technology goals.
? A track record of successful large project implementations
? Experience in building a new model to serve the IT needs of a growing and change-oriented company
? Proven leadership ability to effectively manage a team of IT professionals and contractors.
? Demonstrated project management skills.
? Ability to handle demanding workloads to meet objectives.
? Lean Six Sigma experience, a plus.
The IT Manager, Corporate Business Analysis will understand and have a commitment to the company's mission, core values and strategic vision. The individual will be able to demonstrate these values with his/her leadership practices. Specific attributes include the following:
? Possesses strong business acumen with proven experience in thinking strategically and implementing tactically
? Is an intelligent, forward thinking manager who is team-oriented, proactive and predisposed to act as a "partner"
? Possess strong leadership and managerial skills
? Is respectful, honest and demonstrates integrity and ethics
? Has strong interpersonal and communication skills
? Listens effectively, shares ideas and information openly and facilitates relationship building by establishing trust
? Is customer focused/service oriented
? Demonstrates strong analytical and decision making skills
? Is driven, compassionate, and creative

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