Senior Relationship Manager

Company Name:
Acme Staffing

Customer Account Coordinator
Go Ahead Tours (a division of EF Education First)
Cambridge, MA

Start date for position May/June 2014

As a Customer Account Coordinator you will work within the Customer Relations
Department of Go Ahead Tours, overseeing all aspects of customer finance.

The Role
Do you have strong critical thinking abilities and relish multi-tasking and problem
solving? As the Customer Account Coordinator, you will help oversee and manage
customer finance for the Go Ahead Customer Relations team. You will become a
financial guru, adept at analyzing customer accounts, processing payments and refunds,
and reacting dynamically to a fast-paced business environment. You will work with our
Sales and background teams to provide support to the phone staff of Customer
Relations, overseeing everything from: insurance claims, deposited checks, to Visa &
MasterCard transactions. As part of our training, we teach you how to work
independently (yet be able to run a team), know policy, and learn sales and marketing.
If you want a job with responsibility, ownership and ability to drive an entrepreneurial
company, Go Ahead Tours is going to be a great fit.

? Excellent written and oral communication skills (phone experience a plus)
? Basic Excel knowledge a must ? the stronger the foundation, the better
? Strong attention to detail, critical thinking, and problem solving skills
? Fun to be around; excited by a small, fast-moving team
? Have a thirst to learn new skills and technologies, and can pick things up easily

Go Ahead Tours is an industry leader in adult guided tours, with over 20 years of
experience at making it ?The Trip of a Lifetime ? Every Time? www.goaheadtours.com

Go Ahead Tours is a division of EF Education First, the world leader in international
education. Founded in 1965, EF?s mission is to break down barriers of language, culture,
and geography. To date, EF has helped more than 15 million people learn a language,
discover the world or earn an academic degree. For more information, visit

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