Customer Success Manager
Description Semperis puts people first. Within the Semperis team are world-class thought leaders, distinguished engineers, top technology experts, and visionary professionals. Our team members shape the Semperis culture, which champions strategic vision, specific expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you'll be working alongside top global talent from around the world. Semperis is ranked as one of the fastest-growing companies in Deloitte's 2021 Technology Fast 500. What's your passion? If you're a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills while managing a balanced, healthy life--we'd love to hear from you. Semperis focuses on creating an employee experience that is aligned with our vision--being a Force for Good-- starting with being a good workplace that empowers its employees and fosters an inclusive environment. What we are looking for:
We are looking for a Solution Architect, System Integrator to join our team. What you will be doing:
As a Solution Architect at Semperis, you will be an essential member of our Customer Success technical delivery team. You will collaborate with product, sales, and engineering to deliver the latest security and identity products. You will be responsible for the technical aspects of security and identity products offered to our customers during Post-sale activities. Providing technical solutions to meet customer's business and technical goals. Lead the technical aspect of a production deployment in our customer's environment including deployment design, technical assistance during the deployment, troubleshooting and resolving configuration issues. Troubleshoot client Windows Server OS and Active Directory issues that may arise during deployment. Provide technical support for our customers after the deployment was completed. Convey and document technical requirements to and from customers Provide input and feedback to engineering and development teams Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas What you will bring to the table:
At least 5 years of knowledge and hands-on experience in Active Directory from a system integration vendor or enterprise IT organization. Experienced in administering, architecture, or support of an enterprise Active Directory environment. Hands on Windows Server/ Active Directory troubleshooting knowledge Awareness of identity, access management, and infosec product landscapes. Proven Customer Facing orientation Excellent verbal and written communication skills. Knowledge and hands-on experience of Azure AD and Office 365 is a bonus Bachelor's Degree in a related field. (CS or Engineering) or equivalent professional experience The Semperis Story For security teams charged with defending hybrid and multi-cloud environments, Semperis ensures the integrity and availability of critical enterprise directory services at every step in the cyber kill chain and cuts recovery time by 90%. Purpose-built for securing hybrid Active Directory environments, Semperis' patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. The world's leading organizations trust Semperis to spot directory vulnerabilities, intercept cyberattacks in progress, and quickly recover from ransomware and other data integrity emergencies. Semperis is proud to be an Equal Opportunity Employer. We welcome applicants of any gender, age, life status, or culture. We see only the potential and capabilities of each candidate and the unique contribution of every employee. Should you require accommodation during the recruitment process, please do not hesitate to ask. #LI-AO1 #LI-Remote
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
We are looking for a Solution Architect, System Integrator to join our team. What you will be doing:
As a Solution Architect at Semperis, you will be an essential member of our Customer Success technical delivery team. You will collaborate with product, sales, and engineering to deliver the latest security and identity products. You will be responsible for the technical aspects of security and identity products offered to our customers during Post-sale activities. Providing technical solutions to meet customer's business and technical goals. Lead the technical aspect of a production deployment in our customer's environment including deployment design, technical assistance during the deployment, troubleshooting and resolving configuration issues. Troubleshoot client Windows Server OS and Active Directory issues that may arise during deployment. Provide technical support for our customers after the deployment was completed. Convey and document technical requirements to and from customers Provide input and feedback to engineering and development teams Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas What you will bring to the table:
At least 5 years of knowledge and hands-on experience in Active Directory from a system integration vendor or enterprise IT organization. Experienced in administering, architecture, or support of an enterprise Active Directory environment. Hands on Windows Server/ Active Directory troubleshooting knowledge Awareness of identity, access management, and infosec product landscapes. Proven Customer Facing orientation Excellent verbal and written communication skills. Knowledge and hands-on experience of Azure AD and Office 365 is a bonus Bachelor's Degree in a related field. (CS or Engineering) or equivalent professional experience The Semperis Story For security teams charged with defending hybrid and multi-cloud environments, Semperis ensures the integrity and availability of critical enterprise directory services at every step in the cyber kill chain and cuts recovery time by 90%. Purpose-built for securing hybrid Active Directory environments, Semperis' patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. The world's leading organizations trust Semperis to spot directory vulnerabilities, intercept cyberattacks in progress, and quickly recover from ransomware and other data integrity emergencies. Semperis is proud to be an Equal Opportunity Employer. We welcome applicants of any gender, age, life status, or culture. We see only the potential and capabilities of each candidate and the unique contribution of every employee. Should you require accommodation during the recruitment process, please do not hesitate to ask. #LI-AO1 #LI-Remote
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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